Shipping and Delivery

1. INTRODUCTION

This Shipping and Delivery Policy ("Policy") outlines the shipping and delivery practices of Vagmi [R A Jewellers], a jewelry brand based in Kanpur, India. This Policy complies with the Consumer Protection (E-Commerce) Rules, 2020, Legal Metrology (Packaged Commodities) Rules, 2011, and other applicable regulations.

Our goal is to ensure timely and reliable delivery of your jewelry while providing transparency about our shipping processes, charges, and responsibilities.

2. SERVICEABLE AREAS

2.1 Domestic Shipping

We ship across India to:

Metropolitan Cities: Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune
Tier-2 & Tier-3 Cities: All state capitals and major urban centers
Remote Areas: Subject to courier partner coverage

2.2 International Shipping

We currently ship to:

North America: United States, Canada
Europe: United Kingdom, Germany, France, Netherlands, Spain, Italy
Asia-Pacific: Singapore, Australia, New Zealand

Note: International shipping is subject to customs regulations and additional duties/taxes paid by customer.

3. SHIPPING PARTNERS

We collaborate with reputable third-party courier services:

Domestic: Blue Dart, Delhivery, DTDC, India Post Speed Post, BVC, Sequel
International: DHL Express, FedEx, Aramex, EMS, BVC, Sequel

4. SHIPPING CHARGES

4.1 Domestic Shipping Charges

Orders ≥ ₹3,000: Free standard shipping
Orders < ₹3,000: ₹200 flat rate
Express Delivery (metro cities): Additional on request

4.2 International Shipping Charges

Calculated at checkout based on destination and parcel weight
Duties, VAT, and customs fees payable by customer upon delivery

5. DELIVERY TIMELINES

5.1 Domestic Delivery

Metro Cities: 5-7 business days
Tier-2 & Tier-3 Cities: 5-10 business days
Remote Locations: 7-12 business days

5.2 International Delivery

Standard: 10-15 business days
Express: 5-10 business days (subject to customs clearance)

5.3 Processing Time

Orders processed within 1-3 business days
Custom/personalized jewelry may require 5-10 additional business days
Processing time excludes weekends and public holidays

6. ORDER TRACKING

6.1 Tracking Number

Tracking number emailed/SMS within 24 hours of dispatch
Track order status via courier partner’s website or our tracking page

6.2 Tracking Updates

Real-time updates provided for shipment movement
Customers notified of significant delays via email/SMS

7. DELIVERY ATTEMPTS

7.1 Domestic Deliveries

Courier will attempt delivery up to two times
After second failed attempt, package returned to origin
Re-shipping charges applicable for second delivery attempt

7.2 International Deliveries

Delivery attempts subject to local courier guidelines
Customer must contact local courier/customs for re-delivery or pickup

8. DELAYED OR LOST SHIPMENTS

8.1 Delayed Shipments

Delays due to weather, natural disasters, strikes, or customs are beyond our control
We proactively work with courier partners to expedite delayed shipments
Customers informed of delays and new delivery estimates

8.2 Lost Shipments

Shipment considered lost if tracking shows no movement for 14 days (domestic) or 30 days (international)
We will initiate investigation with courier
Full refund or replacement offered upon confirmation of loss

8.3 Customer Responsibilities

Provide accurate shipping address and contact details
Track shipment and coordinate with courier for smooth delivery
Accept package promptly to avoid returns

9. DAMAGE DURING TRANSIT

9.1 Inspection Upon Delivery

Inspect package for visible damage before accepting delivery
Take photos of damaged packaging for evidence
Refuse delivery if package is severely damaged

9.2 Reporting Damage

Report transit damage within 48 hours of delivery
Contact customer service with order number, photos, and description
We will arrange return shipping or replacement

10. PACKAGING AND INSURANCE

10.1 Secure Packaging

All jewelry packed in tamper-evident packaging
Secondary protective packaging ensures product safety

10.2 Insurance Coverage

All shipments insured against loss or damage (up to invoice value)
Insurance coverage ends upon successful delivery to customer

11. ADDRESS CHANGES

11.1 Pre-Dispatch Changes

Address changes accepted before dispatch
Contact customer service within 2 hours of order placement

11.2 Post-Dispatch Changes

Address changes not possible after dispatch
Customer may redirect package via courier’s redirect service (if available)

12. UNDELIVERABLE PACKAGES

12.1 Reasons for Undeliverable Packages

Incorrect or incomplete address
Customer unavailable during delivery attempts
Refusal to pay customs duties (international orders)
Refused delivery by customer

12.2 Processing Undeliverable Packages

Package returned to origin warehouse
Refund processed after deducting shipping charges
Re-shipping possible with additional shipping fees (contact customer service)

13. HOLIDAY AND PEAK SEASON SHIPPING

13.1 Extended Timelines

Expect longer processing and delivery times during Diwali, Christmas, New Year, Eid, and wedding season
Order early to avoid delays

13.2 Cut-Off Dates

Holiday cut-off dates published on website
Orders placed after cut-off may arrive post-holiday

14. CUSTOMER SUPPORT

Shipping Queries:

Email: support@vagmi.net
Phone: +91-9721165111
Business Hours: 12:00pm – 18:00pm (Monday to Friday)

15. POLICY UPDATES

15.1 Changes to Policy

Policy may be updated to reflect courier changes or legal requirements
Updated policy effective immediately upon posting
Customers notified of material changes via email/website banner

15.2 Grandfathering

Orders placed before policy changes follow policy in effect at time of order

16. GOVERNING LAW

This Policy is governed by the laws of India and subject to the exclusive jurisdiction of courts in Kanpur, Uttar Pradesh.