1. INTRODUCTION

This Privacy Policy describes how R A Jewellers (Vagmi), a jewelry brand operating under Indian law and based in Kanpur, India ("Company") collects, uses, processes, stores, and protects your personal information when you visit our website www.vagmi.net and use our services.

This Privacy Policy is published in compliance with:

• Information Technology Act, 2000

• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules")

• Consumer Protection (E-Commerce) Rules, 2020

• Other applicable Indian laws and regulations

By using our website and services, you consent to the collection, use, and processing of your information as described in this Privacy Policy.

2. DEFINITIONS

Personal Information: Information relating to you that directly or indirectly makes you identifiable, including but not limited to name, address, email address, phone number, and demographic information.

Sensitive Personal Data or Information (SPDI): Personal information, including passwords, financial information (bank account details, credit/debit card details), biometric information, medical records, sexual orientation, and other details as defined under SPDI Rules.

Data Fiduciary: An entity that determines the purpose and means of processing personal data.

3. INFORMATION WE COLLECT

3.1 Personal Information You Provide

• Contact Information: Name, email address, phone number, shipping/billing address

• Account Information: Username, password (encrypted), preferences

• Transaction Information: Order details, purchase history, payment preferences

• Communication Data: Information from your interactions with our customer service

3.2 Sensitive Personal Data or Information (SPDI)

• Payment Information: Credit/debit card details, bank account information, UPI details (collected and processed securely through Razorpay)

• Financial Information: Transaction amounts, payment methods, billing addresses

3.3 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers

• Usage Information: Pages visited, time spent on website, click patterns, search queries

• Location Information: General location based on IP address (not precise geolocation)

3.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Enhance your browsing experience

• Remember your preferences and login status

• Analyze website usage and improve our services

• Provide personalized content and advertisements

4. PURPOSE OF DATA COLLECTION

We collect and process your information for the following lawful purposes:

4.1 Primary Business Operations

• Processing and fulfilling your orders

• Managing your account and preferences

• Providing customer support and service

• Communicating about products, orders, and services

4.2 Legal and Compliance Requirements

• Complying with applicable laws and regulations

• Preventing fraud and ensuring transaction security

• Maintaining business records for tax and accounting purposes

• Responding to legal requests from authorities

4.3 Business Improvement

• Analyzing website usage and customer behavior

• Improving our products and services

• Conducting market research and analytics

• Personalizing your shopping experience

5. PAYMENT SECURITY VIA RAZORPAY

5.1 Third-Party Payment Processing

All payment transactions are processed through Razorpay Software Private Limited, a RBI-authorized payment gateway. We do not store your complete payment card information on our servers.

5.2 Payment Data Security

• Payment information is encrypted using industry-standard SSL/TLS protocols

• Razorpay complies with PCI DSS standards for payment card security

• We only store limited payment information necessary for transaction records

• Full card details are securely tokenized by Razorpay

5.3 Payment Data Sharing

Your payment information is shared with:

• Razorpay for payment processing

• Your issuing bank/financial institution for transaction authorization

• Law enforcement agencies if required by law

6. INFORMATION SHARING AND DISCLOSURE

6.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Razorpay)

• Shipping and delivery services

• Customer support services

• Website hosting and maintenance

• Marketing and analytics services

6.2 Legal Requirements

We may disclose your information when required by law:

• To comply with legal obligations under Indian law

• To respond to valid legal requests from government authorities

• To protect our rights, property, or safety

• To prevent fraud or illegal activities

6.3 Business Transfers

In case of merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.

6.4 Consent-Based Sharing

We may share your information with your explicit consent for purposes not covered in this policy.

7. DATA RETENTION

7.1 Retention Period

• Transaction Records: 7 years (as per Indian accounting and tax requirements)

• Account Information: Until account deletion or 3 years of inactivity

• Marketing Communications: Until you unsubscribe or withdraw consent

• Legal Compliance Data: As required by applicable laws

7.2 Data Deletion

Upon expiry of retention periods, we securely delete or anonymize your personal information unless longer retention is required by law.

8. DATA SECURITY MEASURES

8.1 Technical Safeguards

• SSL/TLS encryption for data transmission

• Secure server infrastructure with firewalls

• Regular security audits and vulnerability assessments

• Access controls and authentication mechanisms

• Data backup and disaster recovery procedures

8.2 Organizational Measures

• Employee training on data protection

• Confidentiality agreements with staff and service providers

• Regular review of security policies and procedures

• Incident response plans for data breaches

9. YOUR RIGHTS AND CHOICES

9.1 Access and Correction

You have the right to:

• Access your personal information we hold

• Request correction of inaccurate or incomplete data

• Update your account information and preferences

• Request a copy of your data in a structured format

9.2 Consent Withdrawal

You may withdraw your consent for:

• Marketing communications (unsubscribe option provided)

• Non-essential cookies (through browser settings)

• Optional data collection activities

9.3 Account Management

You can:

• Update your account information anytime

• Change your communication preferences

• Deactivate your account by contacting customer support

9.4 Cookie Controls

You can manage cookies through your browser settings:

• Block or delete cookies

• Receive notifications when cookies are being used

• Disable specific types of tracking

10. CHILDREN'S PRIVACY

10.1 Age Restriction

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent.

10.2 Parental Notice

If we become aware that we have collected information from a child under 18, we will take steps to remove such information from our records.

11. INTERNATIONAL DATA TRANSFERS

11.1 Data Localization

We primarily store and process your data within India in compliance with applicable data localization requirements.

11.2 Cross-Border Transfers

When necessary, we may transfer data outside India to trusted service providers who maintain adequate data protection standards equivalent to Indian law.

12. GRIEVANCE REDRESSAL

12.1 Grievance Officer

For any privacy-related concerns or complaints, please contact our Grievance Officer:

Name: Mr. Anand Goel
Designation: Data Privacy Officer
Email: support@vagmi.net
Phone: +91-8858784484
Address: 7/159A Swaroop Nagar, Kanpur, Uttar Pradesh, India

12.2 Response Timeline

We will acknowledge your complaint within 48 hours and resolve it within 30 days as per applicable regulations.

12.3 Escalation

If unsatisfied with our response, you may escalate to:

• Consumer protection forums under Consumer Protection Act, 2019

• Cyber crime authorities under IT Act, 2000

• Data Protection Board of India (once established under DPDP Act, 2023)

13. CHANGES TO THIS PRIVACY POLICY

13.1 Policy Updates

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes through:

• Email notification to registered users

• Prominent notice on our website

• Update of the "Last Updated" date

13.2 Continued Use

Your continued use of our services after policy updates constitutes acceptance of the revised Privacy Policy.

14. CONTACT INFORMATION

For questions about this Privacy Policy or our data practices, please contact us:

Business Name: Vagmi (R A Jewellers)
Address: 7/159A Swaroop Nagar, Kanpur, Uttar Pradesh, India
Phone: +91-8858784484
Email: support@vagmi.net
Website: www.vagmi.net

Compliance Officer: Pradeep Kumar Agarwal
Email: vagmipolki@gmail.com

15. GOVERNING LAW

This Privacy Policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of courts in Kanpur, Uttar Pradesh.

 

Note: This Privacy Policy is drafted in compliance with current Indian data protection laws. As the Digital Personal Data Protection Act, 2023 comes into effect, this policy may be updated to ensure continued compliance.